SexTingles Shop Closed For Now
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Terms and Conditions

As the SexTingles shop in now closed most of our terms and conditions are now irrelevant. However as we will continue to honour returns, we are leaving the terms and conditions more or less as they were for the time being.

To use the SexTingles website you must agree to the following terms and conditions.

Third Parties

From time to time SexTingles will display links to third party web sites and display third party adverts and articles refering to third party web sites or businesses. SexTingles will accept no responsibility for the quality or content of those third party web sites. Any users visiting sites linked to by SexTingles or that respond to any advert or article in SexTingles must take responsibility themselves for their own dealings with those web sites/businesses.

Satisfaction Guarantee

It can be difficult choosing items over the internet so at Sextingles we have decided to offer what we believe is the first and only sex toys lifetime satisfaction guarantee. If any sex toy you buy fails to live up to your satisfaction you may return it and receive a credit to your account to the value of the item. This guarantee is in addition to and separate from your normal consumer rights.

Under this guarantee we will take back any sex toy that fails to work to your satisfaction or fails to last as long as you would expect, for life, even after use! All we ask is that you look after your sex toys and do not misuse them.

In the event you do return a sex toy under the satisfaction guarantee, you must enclose a note explaining why you are returning it and send it to us well packed to our normal address using a recorded delivery service at your expense.

We will then credit your account with the value of the sex toy at our price at the time of its return. If we no longer supply the same toy, we will use the last price we offered the toy at or the price that was originally paid (at our discretion).

This guarantee is there to give you confidence in buying from us - not to provide an exchange service! If more than two returns are made in anyone year by any individual we reserve the right to withdraw the satisfaction guarantee from that individual.

Please be assured that in no circumstances will any used sex toys be offered for sale on the SexTingles website.

Best Price Promise

We endeavour to keep prices low so, while we run our Best Price Promise Promotion, if after purchasing a product from us you find it available on the internet within 3 days for a lower price (including delivery and packing) please email us with the details of the price and the web page showing it. When we have confirmed the price is lower we will credit your account with the difference. This offer excludes any item on special offer or promotion.
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Prices

All prices are displayed in British Pounds Sterling (£) inclusive of VAT.

Once payment for an order has been received and verified, prices charged for the items in that order will always be honoured even if the prices charged for products change between purchase and dispatch.

We normally keep prices on the SexTingles site fairly stable, however the goods on offer through this site may be changed or their prices changed without notice. We endeavour to ensure the prices displayed on the site are correct and up-to-date.
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Product Availability

To avoid disappointment we endeavour to ensure only goods that are in stock are available for purchase.

When a product is discontinued we remove the item from our category pages and amend the product page to prevent purchase and to display a discontinued message.

If a product which is not discontinued, goes temporarily out of stock we keep the product visible in the category pages but still amend the product page to prevent purchase and display an 'out of stock' message. Due to delays in our system, there is a short period between an item going out of stock and our web site pages being amended. If during this time you have added the item to your basket it may be accepted at the checkout.

Should that happen, we will contact you to find out if you would like us to substitute another item, to refund the value of the item or, should you wish, cancel the order.
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Purchasing

Goods may only be purchased by customers in the UK. Payment for goods purchased through this site must be made online or by cheque. Only goods offered through the site are available for purchase. Goods will not be dispatched before payment has been verified.
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Post and Packing (Shipping) Charges

We charge a flat rate of £3 for orders under £50 in value. Post and packing is free on orders of £50 or over.

Dispatch of Goods

If goods are ordered before 10 am. on a business working day, the value of the order is £50 or more, payment has been authorised and the goods are in stock, we will normally dispatch the goods the same day.

For orders of less than £50 we dispatch the goods within four working days and often more quickly than that.

If ordered on a non business working day the above should be applied from the next business working day. For example an order of £52 made over the weekend should be dispatched on the Monday; an order of £40 ordered midday on a Friday should be dispatched by the following Thursday at the latest.

If goods are not in stock then we will add a comment to the order informing you of the situation and send an email to you, using the email address as registered on the account at the time. If any goods are expected to be unavailable for more than 14 days, the balance of the order will be sent as described above. The customer will then be offered two options: cancel the remaining items and receive a refund or wait for the goods to become available. Goods are normally sent recorded delivery using Royal Mail first class letter post.

Please check your account online to see how your order is progressing.

Please be aware that occasionally, particularly over the Christmas/New Year holiday period, processing and dispatch of orders may be slightly delayed. At such times we will display details on the holiday service page.
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Refund Policy

SexTingles strives to ensure that all our customers are fully satisfied with our service and products. If you have any concerns please contact us and we will do our best to sort out any problems. If, for whatever reason, we fail in this and you return the goods in a condition suitable for resale as new, SexTingles offers a 'no quibble' refund policy. The following two sections cover returns and refunds. See also our sex toys Satisfaction Guarantee above.
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Damaged or Faulty Goods

Goods received damaged or faulty may only be returned for replacement or a refund if they are returned within 7 working days in the same state as received, with a written note explaining the damage/fault and suitably packaged to prevent further damage.

If you find after a period of use that a product fails please email us with a description of the product and problem and we will try to help.
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Cancellation of Order

In accordance to the 'Distance Selling Regulations' a full refund will also be given to customers that decide to cancel their order for whatever reason within 7 working days of receipt of goods. The customer must send us a letter or email confirming their decision to cancel within the 7 working days. A full refund will be made (including any post and packing charge) after the goods have been returned unused and received by us in a condition suitable for resale as new.

In the event of cancellation, we will contact the customer by email, post or telephone to arrange the return of the goods. The return cost of post and packaging has to be paid by the customer and will not be refunded by us. We recommend recorded delivery Royal Mail letter post is used to return goods and that the original or other suitable packaging is used as it is the customer's responsibility that goods arrive back at SexTingles in a condition suitable for resale as new.
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Accounts

Customers may set up an account without buying anything, but to order any item an account must be opened. Each customer may only have one open account. Customers should email us if they wish to close their account. The account will be used to store name and address details and used to record transactions and orders (see the section on privacy). No account details will be released to any third parties (except to the authorities if we are required to do so by law).

In setting up an account customers agree to receive emails relating to their orders, the monthly newsletter, occasional informational and promotional emails for special offers, new products etc. Customers may opt out of the newsletter or promotional emails (see About The SexTingles Newsletter).

Customers also agree to keep their account details up to date. It is vital their email address is correct as that is used as the primary method of communication.

If credits are made to an account that brings the account into credit (for instance as the result of winning a competition), the credit may only be used against the cost of future purchases and no interest is paid.

Customers may not take advantage of having more than one account open, or closing and then opening a new account when entering competitions or responding to special offers, introductory credits/vouchers etc.
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Credits

Credits to customer accounts may be made as part of a promotion or as a prize. Such credits may only be used in part/full payment for goods from the SexTingles - cash will not be given against any account credit.
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Gift Vouchers

Gift vouchers may only be exchanged for account credit to be used to buy goods from SexTingles website. SexTingles will not exchange gift vouchers for cash except in so far as if an order containing one or more gift vouchers is cancelled (see cancellation) a refund will be given as with any other order. Gift vouchers are issued with a unique code and may be redeemed once only.
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Colours, Packaging and Product Changes

Please note that the colours of products shown on the site are only approximate due to technical limitations.

From time to time manufactures and distributor make changes and improvements to products and packaging. This may also include changing the name of a product. We try to keep the SexTingles site up to date with these changes, however you may sometimes find the pictures, names or descriptions do not quite match the product as delivered. In all cases what we send will be as good as or better than that described on the site. If there is any significant difference we will email you before dispatch asking you to confirm you wish to proceed.


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Information

The site gives information and views on products. Both our own (honest) reviews and information offered by our customers are personal views - we do not claim to test goods in a rigorous or scientific manner. Although the information we give is designed to assist customers to choose between items, customers should satisfy themselves as to the suitability of items to purchase.
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Suitability and Safety of Goods

Customers must ensure goods are suitable for their own use. They must also ensure that items are used in a safe way as per the instructions from the manufacturers. Any product may be a threat to health and safety if used improperly. SexTingles attempts to provide useful information on use of products and materials used in products and will accept no responsibility for injuries etc. from the mis-use of products bought through this site. Some materials and products such as lotions may occasionally cause allergic reactions in susceptible individuals - please check that you are not allergic to anything in a product before use. If in doubt always try a small amount on a less sensitive part of the body first.
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Site Content

All content on this site is copyright SexTingles 2002 or later, or, where the copyright is not owned by SexTingles, the owners have allowed SexTingles the right to reproduce the content. None of the content of this site may be used for any purpose other than viewing the site or purchasing goods through the site. Other websites may link to this website but no other website may reproduce images or content by linking or copying unless the owners of SexTIngles have explicitly agreed the use of any such content.
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End of Terms and Conditions

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